FREQUENTLY ASKED QUESTIONS
Is your payment gateway secure, Is UPI available?
No need to worry about, payment gateway is powered by Razorpay that means your information is 100% secure.
Almost all payment modes are available as Pay securely by
CREDIT & DEBIT CARDS – almost all cards
UPI – PayTM, Phonepe, Google-pay, Bhim, Airtel, and all other UPI or by scanning the QRcode.
WALLETS – Payzap or freecharge
INTERNET BANKING – all Indian banks
powered by Razorpay
Is COD availalble here?
yes, COD is also available with almost all payment methods.
Do you guys take the customize leather jacket order?
yes, This facility is also available, please contact us through contact page and send all your pictures and data, We ‘ll make it for you.
Are there customized ladies bag and gents wallets availalble?
Not right now but We are working on it so at the end of the 2020 It ”ll be available on our site
My account and website
Just click on ‘Register’ at the top most bar of the page. You can create a new account, register yourself via logging in through Facebook and Google too.
- Is it necessary to have an account to shop on modaGin.com?
No, it is not necessary to have an account but if there are any offers come, you won’t be able to take advantage of offers if you don’t have account on modaGin.com
- I need personal assistance on my order. Who can I contact?
For personal assistance and any query, mail us at help@modaGin.com give us a a call at
- How many times can I redeem the Welcome Gift Vouchers?
You can redeem each gift voucher till you have used its full value.
CANCELLATIONS AND RETURNS
- Can I cancel an order?
You can cancel your order, but make sure you do it before we ship it.
- Can I return the products that I have received?
yes, you can apply for return the order by clicking on the link in footer “return’ link.
- Can I also return a product which was found faulty upon use?
Yes. Any and all faulty product will be either fully reimbursed or replaced with a new one.
- Provide information on help@modaGin.com
Shipping and Delivery
- How long does it take for delivery?
After we process is done, it usually takes 4-5 days after we ship it to reach to you safe and sound.
- Do you have any shipping charges?
NO, It’s a plus point for you, We don’t charge any other hidden charges but if you go with CASH ON DELIVERY payment method , In that case, We charge 50rs. extra.
- My items haven’t arrived yet. What can I do?
When we ship your order, we text and mail you with a tracking ID through which you can know the exact location of your order. If it’s getting delayed, you can always click on ‘Contact Us’ on the page, mail at help@modaGin.com or call at for information.
- How can I track my order?
We provide our customers a tracking ID and the courier via which it is being delivered that will help you tracking your order.